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Careers at Excel Travel
The following jobs are currently available at Excel Travel:
1. Retail Supervisor
Department: Heliopolis Retail Branch
Job Responsibilities :
- Manage a flawless Retail Operation to sell company products primarily airline
tickets and packages coordinating with colleagues of the Outgoing unit.
- Supervise other counter agents and closely monitor their performance.
- Provide superior customer service at all times and always make sure that all
walk in clients are repeaters and refer more walk in clients to Excel Travel
Heliopolis Retail Branch.
- Strictly follow Excel Travel Policies & Procedures and promptly process documentation.
- Drive revenue Growth of Retail Department new Unit
- Refer to District manager for guidance and support when needed
- Promote and actively sell all Outgoing Packages prepared by Outgoing Department.
- Significant expansion of non air business through active promotion of and greater attention
to Hotel, Car, Insurance and other 'cross sell' opportunities.
Knowledge & Skills :
- Aviation experience and knowledge
- Superior customer service
- Effective team player
- Communication skills
- Leadership skills
Qualifications :
- B.SC. degree (preferred to be in Tourism or Alsun)
- Language school is a plus
- Minimum 2 years experience in contracting department in a travel agency
- Excellent computer skills (specially Word and Excel)
- Communication and Negotiation Skills
- Able to work under pressure and Good Information about Egyptian Touristic destination
2. Sales & Account Relation Executive
Department: Sales
Job Responsibilities :
- Prospection and Data mining.
- Outdoor sales visits.
- Sales presentation.
- Contract negotiation.
- Full implementation of new accounts;
- Build up new account profiles.
- Collect Traveler profiles for a complete client data base.
- Service Platform.
- Contracts renewal and renegotiations.
- Outdoor account relation.
- Cross selling.
- Internal coordination/communication with Operation.
- Internal coordination with System Admin for regular MIS delivery.
- Internal coordination with collection Departments if support is required.
- Complaint handling.
- Reporting.
Qualifications :
- Minimum 2 years of experience in the Sales field (Travel experience is an asset).
- Perfect Written & Verbal English.
- Power Point, Excel & Word.
- Good communication & customer service Skills.
- Presentable.
- Own a car.
Additional tasks:
- Business to Business Visits
- MICE Visits
3. Senior Travel Counselor
Department: Business Travel Center - BTC
Job Responsibilities :
- Ensure that superior customer service is provided at all times and all quality checks are verified prior to travel documents delivery.
- Very special professional, handling for top executives of the accounts
- Act as a Consultant to the corporate client.
- Interact with management at all levels.
- Ensure implementation of perfect PNR as per the HRG worldwide standards.
- Ensure implementation of Company profile and Traveler profile
- Promote & actively sell all outgoing & domestic packages.
- Ensure distribution of airline news letter to all customers
- Resolve operational issues, identify opportunities to improve efficiencies, manage customer & supplier relation
- Awareness of visa requirements
- Monitor proper cycle of outstanding receivables.
- Ensure implementation of HRG Egypt policies and regulation.
- Coordinate with the Accounting / Credit Department to eliminate delay in processing any transaction being air or non air to guarantee prompt delivery for Invoicing. Air 1 working day & Non Air 3 working days.
- Makes sure that staff read all their airline memos and save it in folders.
- Ensure that all subordinates strictly follow Excel Travel Policies & Procedures
Skills :
- Travel industry experience and knowledge, Minimum 8 years.
- Results driven and customer focused
- Communicate effectively, both verbally and writing.
- Fluent at hotels reservation (local & international).
- Comprehensive PC skills.
- Strong influencing skills.
If interested in any of the jobs posted, please send your resume to HR@exceltrvl.com
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Call Center
16241
Corporate Travel:
68 El Merghany, Heliopolis, Cairo
TEL.:+2 02 2413 6100
FAX.:+2 02 24182154
Email: tourism@exceltrvl.com
7 Road 252 Off 210, Degla, Maadi, Cairo
TEL.:+2 02 2520 0850
FAX.:+2 02 2521 4235
Email: maadi@exceltrvl.com
Excel Holidays
14 Mahad AlSahary, Heliopolis, Cairo, Egypt
TEL.:+2 02 2690 8166
FAX.:+2 02 2291 8027
Email: tourism@exceltrvl.com
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